Dear Sir,
Dear Madam,
A few months ago, my wife and I were looking for a nice place for our summer holiday. Vietnam was on our list for some time – but due to Covid we have only be able to travel long distance this year.
We first reached out to a local French Travel Agency but did quickly find out that they only organized travels for large groups – which we are not too enthusiastic about.
My wife scanned the entire Internet (I don’t think there is one single WEB Site containing the word Vietnam she did not look at ) … and she said “Horizon Vietnam Travel” is the one !!
(others have Google – I have my wife )
And she was so right!
After my first e-Mail reaching out to your company I got an answer from Thuy Luu, explaining to us what the different options and circuits are and that the program can be personalized 100 %.
We sent her a list of things we love and other that are not too interesting for us. Thuy and the Team have designed our holidays to perfection.
Then, new requirements came in (I suddenly remembered that our 5th wedding anniversary was in the Along Bay ) and I was looking for a way to meet our friends from Bali (as a surprize for my wife).
“Thuy magic” has happened and she has organized all to absolute perfection !!
Our Friend “Wahyu Ashadi” is a French speaking freelance tour guide in Bali. He has confirmed that he never had such an excellent customer experience.
I always thought that there are 2 levels of service to a customer:
- Customer Satisfaction
- Customer Delight
But there is a third one:
- Horizon Vietnam Travel
When you have experienced the magic of our vacation with all the emotions, the service of Thuy & Team and the guides Huy, Sunday (from Sena), Hau and Khon, you do not consider yourself as a “simple customer” but as a member of the family
With the best regards,
David & Isabelle RAMSEIER
